Privacy Policy

This Privacy Policy explains how Lookover, the provider and operator of D MT5 Multi Launcher, may collect, use, protect, and retain information when you use the D MT5 website, software, subscriptions, licenses, and support services.

1. Information We May Collect

Depending on your use of D MT5, information may include:

• Name
• Email address
• Mobile number
• Customer Code
• Account and authentication information
• Subscription information
• License information
• Device or machine authorization information
• Support requests and messages
• Payment and transaction-related information
• Referral-related information where applicable
• Service, operational, security, and audit information

2. How We Use Information

Information may be used to:

• create and manage customer accounts;
• authenticate customers;
• provide password reset and verification services;
• provide Customer Codes and license-related information;
• process and verify subscriptions and payments;
• provide customer support;
• manage authorized customer devices;
• maintain service security and integrity;
• send transactional and service-related emails;
• maintain operational and audit records;
• detect misuse, fraud, or unauthorized activity;
• comply with applicable legal obligations.

3. Account, License and Device Information

D MT5 may process information relating to your account, subscription, license, and authorized device where necessary to provide and administer the service.

Such information may be used to determine account status, subscription status, license eligibility, and applicable service access.

4. Payment Information

D MT5 subscriptions may be paid through Razorpay or another payment provider made available by Lookover.

Lookover may receive or retain transaction-related information necessary to confirm, verify, reconcile, and administer payments and subscriptions.

Sensitive payment credentials are handled by the applicable payment provider according to its own systems and policies.

5. Transactional Email

D MT5 may send account and service-related emails, including customer account information, verification or password-reset messages, payment confirmations, license information, subscription information, and important service notifications.

6. Customer Support Information

Information submitted through the D MT5 Contact Support form may be processed to understand your request, provide assistance, communicate with you, and maintain an appropriate support history.

7. Data Sharing

Lookover may use trusted third-party service providers necessary to operate D MT5, including payment processing, email delivery, hosting, infrastructure, security, analytics, or related services.

Information may also be disclosed where required or permitted by applicable law, legal process, fraud prevention, security requirements, or protection of rights and property.

Lookover does not sell customer personal information as a business practice.

8. Data Security

Lookover uses reasonable technical and organizational measures designed to protect information against unauthorized access, misuse, alteration, or disclosure.

No internet-connected system or method of transmission can be guaranteed to be completely secure.

9. Data Retention

Information may be retained for as long as reasonably necessary for account administration, subscriptions, licensing, payment records, support, security, legal obligations, dispute resolution, and legitimate operational purposes.

10. Account Closure and Deletion

Customers may contact D MT5 Support regarding account closure or deletion.

Where deletion is available and applicable, Lookover may remove customer-owned records in accordance with the applicable deletion process, while retaining information where necessary for legal, security, accounting, fraud-prevention, dispute, or operational purposes.

11. Cookies and Similar Technologies

The website may use cookies or similar technologies where necessary for functionality, preferences, security, analytics, or service operation.

12. Third-Party Services and Websites

D MT5 may reference or interact with third-party services. Lookover does not control the privacy practices of independent third parties.

You should review the privacy policies of applicable third-party services before providing information directly to them.

13. Privacy Requests

For questions or requests relating to your personal information, you may contact D MT5 Support using the official support contact below.

14. Changes to This Privacy Policy

Lookover may update this Privacy Policy from time to time. Changes will be published on this website with an updated effective date where appropriate.

15. Contact

Lookover — D MT5 Support
support@dmt5launcher.com
dmt5launcher.com