Refund & Cancellation Policy

This policy applies to D MT5 Multi Launcher software subscriptions and related digital services offered by LOOK OVER via dmt5launcher.com. Please read it before completing a purchase.

1. General No-Refund Policy

As a general policy, successfully completed purchases of D MT5 Multi Launcher subscriptions are final and non-refundable. We do not offer discretionary refunds because a customer changes their mind, stops using the software, decides not to trade, or no longer needs the purchased subscription.

Nothing in this policy limits a refund, remedy, chargeback right, or other customer right that cannot lawfully be excluded.

2. Cancellation of Purchased Subscriptions

We do not offer voluntary cancellation or pro-rated refunds of successfully purchased fixed-term subscriptions. Stopping use of the software does not cancel an active paid plan or entitle the customer to a refund for its remaining period.

Customers may choose not to buy a further plan after the current subscription ends. If a recurring payment authorization is ever offered and enabled on an account, the customer may stop future authorized payments through the applicable account or payment-provider controls, subject to their terms. Stopping a future payment does not itself refund a previously completed purchase.

3. Subscription Access and Plan Changes

Software access is subject to the purchased plan, subscription period, license, authorized device, and product terms stated at checkout. A new plan purchased while another plan is active may be queued until the current plan ends. Ordinarily, a queued purchase is not refundable solely because its access period has not yet begun.

If a paid plan was not activated or the purchased service was not provided, please contact support. We will review the transaction and attempt to resolve the problem. Where a refund or another remedy is required under applicable law, that requirement takes precedence.

4. Incorrect, Duplicate, or Unsuccessful Payments

If you believe that you were charged twice, charged incorrectly, or charged without receiving purchased access, contact us with your registered email address, payment reference, payment date, amount, and a brief description. Do not send passwords, OTPs, full card numbers, or other sensitive payment credentials.

We will review the payment and subscription records and, where appropriate, arrange a correction, activation, reversal, or refund. This process does not override any remedy required by law.

5. Approved or Legally Required Refunds

If a refund is approved or required by applicable law, it will be processed through the applicable payment provider to the original payment method where supported, within applicable legal and payment-provider timelines. The time for a credit to appear can depend on your bank or payment provider.

6. Trading Results and Third-Party Services

D MT5 is software for managing MetaTrader 5 terminals and related utilities. Trading losses, market movements, trading performance, or broker decisions do not, by themselves, make a completed software subscription refundable. Applicable non-excludable legal rights remain unaffected.

7. Billing and Cancellation Support

For payment, access, refund, or cancellation concerns, contact LOOK OVER — D MT5 Support at support@dmt5launcher.com or through our Contact page. We will review your request and explain the available resolution.

8. Related Policies

Please also review our Terms & Conditions and Software License / EULA. Where this policy conflicts with a right or remedy that cannot lawfully be excluded, the applicable legal requirement prevails.